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FAQs
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How do I book my wedding?Review our packages and guest count max to make sure we're the right fit! If interested, fill out the "More Info" page on the website. Look for a reply email to schedule a private tour. At your tour, we will provide you with a customized digital proposal. You can book directly from within that proposal - and we will get started planning! Please see our frequently asked questions regarding payments, deposits and capacity.
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How are payments made? How much is the deposit?We require a $2,500 non-refundable retainer to Save Your Date and custom package. After that, we offer interest-free, monthly payment plans.
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Do you offer Elopement Packages?Yes we do! We have created a perfect package for those who would like to elope with our Garden Ceremony Area as their backdrop. Those packages are offered Monday through Thursday and can accommodate up to 30 guests. Contact us for further information about that package!
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What is your maximum occupancy?We cater to small intimate weddings of 100 or less. 100 is the max capacity that we can seat in the pavilion. Anyone sitting down to eat at the reception is considered a guest. Your caterer, DJ, bartender etc are not included, but your bridal party/children are included. Your RSVPs will vary based on if your guests are coming in from out of town, the time of year, and whether you've chosen a Friday, Saturday, or Sunday. The national average is 20-30% of your INVITE list will have to send their regrets - even though they still love you! If you are close to or slightly over the 100 max capacity, we suggest creating an A list of 100 guests and send out your invites first. For those that don't RSVP, go to your B list and invite them until you have 100 RSVPs. If you don't want children increasing your numbers, include "we have reserved two seats in your honor" or "due to the presence of alcohol all guests must be 21" on your invitation.
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Do you have a layout of the venue?Best viewed on PC. 2nd Floor dressing rooms not shown. Click here and here for printable versions. The layout below can be customized.
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What if we live out of state?We would be more than happy to set up a virtual tour with you! Our All-Inclusive packages make planning from far away easy and stress-free!
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What is wedding insurance? Is it required?Wedding and Event Liability: Covers liability at the venue for property damage or injuries to guests that you may be held responsible for. Host Liquor Liability: Will protect you against liquor-related incidents. Cancellation or Postponement: Reimbursements of any nonrefundable lost deposits up to the limit of the policy. Cost depends on which company you choose and runs from 125 to about 180. Windsor Manor requires client's to obtain wedding insurance Travelers Wedding Insurance: Best Overall Wedsure: Best for Customized Options & Change of Heart WedSafe: Best for Wedding Liability Coverage Markel Specialty: Best for Keeping It Simple Event Helper: Best for Local Friendly Service (USA) USAA: Best For Members of the Military
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What does the service fee include?With increasing costs, the service fee covers the cost of our service staff and helps to cover administrative fees including credit card processing, our online customer experience platform, your virtual planning tool and more.
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How do rehearsals work?Rehearsals take place the day of your wedding for that stress-free experience! They take place 1 hour before ceremony start time and typically only last 10-15 minutes. This is a perfect time for the Bride to get Bridal portraits done while her escort will attend the rehearsal. The Windsor Manor coordinator will run the rehearsal and will be there every step of your day making sure everyone is in the right place at the right time!
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Does Windsor Manor have dressing rooms?We have a beautiful Bride's Boudoir with six makeup tables, separate changing room where dresses can be hung, and a private restroom with shower. We have a changing room and lounge for the Groom with an additional restroom across the hall. There is also a mini fridge with a compartment for ice.
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What about parking?We have 70 designated parking spots for our guests. A typical wedding of 100 results in about 35 or 50 cars since most guests travel in pairs.
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Do you have measurements or other details?Ceremony Area The white ceremony pergola is 16 feet wide and 9.5 feet high. There are nine hooks at the top of the pergola for hanging garland or flower arrangements, and they are spaced 24 inches apart. There are curtain rods on the right and left front sections and they are approximately 3 feet wide. If you want to hang sheers they should be approximately 92 inches in length to reach the ground. We recommend tying them to the column so they don't blow around during the ceremony. Tables For the buffet we provide 2 eight foot tables with black linens inside Windsor Manor There is an additional 8 foot table in the pavilion used for cocktail hour or gifts, and a small four foot table typically used for sweet tea or water. There are up to 10 dining tables which are 60" wide and 29.5" high. Each seats 8- 10. 10 x 10 = 100 and that is our max occupancy rating. If you are using our optional sweetheart table, it is a half round, four feet wide. We also have a standard 6 foot rectangular table that can be used in its place. We have several high top tables with stools on the dance floor with linens linens. Dance floor Our dance floor is approximately 40 x 20 and is lighted with Edison lights. Decor Our gold metal round cake stand is 18” Our square metal silver cake stand is 16” We have all the wedding signs you would ever see at Hobby Lobby such as "Welcome to our Wedding", "Reserved", "Pick a Seat Not a Side" as well as table numbers.
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What do your cake stands look like?Gold round 18" Silver Square 16" Cupcake stands
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Do you have an easel we can borrow?Yes! We have 2 brown ones (1 with scrollwork and 1 thin modern design) and 1 black one (thin modern design)
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Can we bring in our own decor or vendors?Yes! While Windsor Manor includes nearly everything you would need for a complete wedding and reception, you are welcome to bring in your own special touches, photographer, videographer florist, etc. We will refer you to the best of the best as well!
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Can we bring in our own food or DJ?The Windsor Manor has curated an incredible team that ensures your wedding will be completely seamless and stress-free for you and your family! Therefore, we do require the use of our DJ and catering. But do not worry, we can completely customize everything.
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Will we need an off duty police officer?Richmond county requires an officer at any event where alcohol is being served regardless of the number of guests. Usually you will need an officer when guests start drinking till the end of the event. This service is provided in your all-inclusive package.
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What is the inclement weather plan?Our covered pavilion is 60' x 25' and was built for intimate weddings of 100 or less. Think of it as a permanent tent. 1) It's raining all day and it's not stopping: When we built the pavilion, we made sure it was centered on the side door. The wedding party would come out the side door directly into the pavilion, and would proceed up the middle of the pavilion to the carved panels at the end. Guests would be seated at tables. We do have clear plastic curtains that can be lowered to help keep out wind and rain. 2) It's patchy rain and we're not sure what's going to happen at the time of the ceremony: We would set up the chairs in the garden and if necessary dry them off before the guests arrive. We've delayed a few ceremonies a few minutes to catch a break in the weather. In this scenario we usually open the bar so guests can enjoy a glass of wine and socialize in the pavilion. When the bride is ready we ask the DJ to ask guests to make their way to the garden area. We have separate sets of chairs for the pavilion and garden so there is never any need to move chairs.
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What is a typical timeline?Typical timeline: 9:00-11:00am - Bride/Bridemaids Arrive for Hair + Makeup (Diamond Collection) 3:00pm - Bride/Bridemaids Arrive to get dressed (Gold + Platinum Collection) 3:30pm - Groom/Groomsmen Arrive 4:00pm - Rehearsal 4:45pm - Guests being to arrive 5:00pm - Ceremony 5:30pm - Photos / Cocktail Hour 6:30pm - Introductions, First Dance, Special Dances 6:45pm - Dinner Service 7:30pm - Toasts & Cake Cutting 7:45pm - Dance Floor Opens! 9:00pm - Grand Departure In the summer we recommend a ceremony time of about 4:30 or 5:30 to ensure the garden is in full shade. In the Fall, we recommend a ceremony time of 4pm to 5pm. This is especially important if you are having a wedding after the time change in November as it gets darker earlier and you will want time for family photos after the ceremony.
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What is the breakdown process?Your Windsor Manor Coordinating team will break down everything that you have brought and box it up for your family/friends to simply load in the car! We make setup and breakdown so easy for you and your family on your wedding day!
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I'm a guest. What do I need to know?We are an outdoor venue so you will want to dress according to the weather. Our reception pavilion is partially enclosed but not heated or cooled. We provide fans/gas heaters for these areas, but only the manor itself has heating and cooling. We also recommend bringing an umbrella if it is raining and an extra pair of shoes if you are wearing heels as you will be required to wear shoes at all times. Guests are not allowed to bring pets. Trained service dogs are allowed but must display their official Service Animal attire, must be leashed and remain with their owners at all times. Dogs or pets whose sole function is providing comfort (emotional support dogs) do not qualify as service animals under the ADA and for insurance and liability reasons are not permitted. Guests may not smoke or vape inside the facility or within 10 feet of any entrance, but they may smoke away from the pavilion so long as the couple that has rented the day doesn't mind. The venue is very secluded so you will want to use GPS to find it. The most accurate GPS is google. If it tells you "you have arrived" and you don't see anything, look across the road for the 4x8 pink sign that says Windsor Manor on the corner of Windsor Spring and Crosscreek Road. We are in the middle of several hundred acres at the end of the dirt road directly behind the sign. We do have 2 handicap accessible bathrooms behind our reception pavilion. If you are bringing children, anyone under 16 must be supervised at all times.
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What is your pet policy?We love furry friends and understand how important it is for many of our couples to incorporate them into their big day. Just let us know and we'll be happy to make accommodation for your fur babies! Note: this is for couples only. Animals are not allowed to be brought with guests. Trained service dogs must display their official Service Animal attire, must be leashed and remain with their owners at all times. Dogs or pets whose sole function is providing comfort (emotional support dogs) do not qualify as service animals under the ADA and for insurance and liability reasons are not permitted. For more information on what qualifies as a service dog, please see https://www.ada.gov/service_animals_2010.htm
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